Returns & Cancellation

We want you to be happy with your STÆRKE bag. If it's not right, here's how returns work.

Your right to cancel (14-day cooling-off period)

If you're shopping from the EU or the UK, you have the right to cancel your order within 14 days without giving a reason.

The 14 days runs from the day you (or someone you've nominated) receive your order. If your order arrives in more than one delivery, the 14 days starts from the day you receive the last item.

To cancel, just let us know within those 14 days. The easiest way is through your account at account.staerke-gymwear.com. You can also email us at maya@staerke-gymwear.com with your order number and a clear statement that you want to cancel.

Once you've told us you're cancelling, please send the bag back within 14 days.

Condition

You're welcome to unpack and inspect your bag the way you would in a shop. If it comes back showing handling beyond that (signs of wear or damage that reduce its value), we may reduce your refund to reflect the difference.

Return shipping

If you're cancelling because you've changed your mind, you cover the cost of return shipping.

If your item arrived damaged, faulty or incorrect, we cover it (see below).

Refunds

Once we've received the bag back, or you've shown us proof it's on its way, whichever comes first, we'll refund you within 14 days.

Refunds go to your original payment method and include the standard delivery cost you paid on the original order. 

Your bank or card provider may take a little longer to show the money in your account.

Faulty, damaged or incorrect items

If something's wrong with your order, email maya@staerke-gymwear.com with your order number and a photo. We'll arrange a free return and either a full refund or a replacement.

Questions

Just send an email to maya@staerke-gymwear.com.